What It Servant Leadership For Business?
Servant leadership is a group-oriented approach to analysis and decision making that strengthens institutions and society, since it does not use profit as the sole motive. Instead, it holds that the “primary purpose of a business should be to create a positive impact on its employees and community.”
In education, servant-leadership is at the core of “experiential learning,” also called “learning by doing.”
The Power Of Servant Leadership For Business.
What it means to be a servant leader.
- The servant-leader is a leader whose focus is on serving.
- Servant-leadership is a specific leadership and management concept.
- Servant-leadership is a long-term, transformative approach.
- Servant-leadership is essential in all institutions, including government, education, business, religion and philanthropy.
- Servant-leadership is applied to the private sector, the public sector and the nonprofit sector.
Why servant leadership strengthens institutions and society.
- Caring for people and serving them is the basis of a good society.
- Caring used to be done person-to-person, but today much of it happens via institutions.
Why vision is an important element to servant leadership.
- A lack of vision plagues every kind of institution.
- Without vision there can be no effective leadership.
- The basis of a caring, serving society, is the ability to provide a place for visionaries and to implement their visions.
- 9 Qualities of the Servant Leader – Skip Prichard
- 7 Secrets of ‘Servant Leadership’ That Will Lead You to Success – Inc.com
How Servant Leadership For Business Can Lead Your Organization Through A Crisis Through Growth.
Why servant leadership is so challenging.
- Society most needs leaders when it faces challenges requiring adaptation and growth.
- The way you lead should vary, depending on the situation.
What servant leadership involves.
- Leadership necessarily involves values. It is not merely a combination of authority, skills and traits.
- When a community bestows power and authority on you as a leader, it expects you to perform certain tasks.
- You can have both formal and informal authority. These can align to create greater power for you, but they can also work against each other.
- Your physical office can multiply your formal authority; think of the U.S. president’s Oval Office.
How servant leaders can lead organizations through a crisis.
- Leaders without formal power are often more effective in crises demanding change. No preset constraints bind them, and they can grow and adjust as necessary.
- During a crisis, your community may pressure you to act, but that is not necessarily your responsibility as a leader. Rather, you should help people comprehend events.
- Frame problems for community understanding.
- Guide the community’s attention, and pace the flow of information about a crisis.
- Leadership Without Easy Answers. Ronald A. Heifetz. Belknap Press, 1998. First Edition:1994. Pages 248.
How Servant Leadership For Business Drive Superior Results By Serving Others.
What servant leadership delivers.
- “Dare-to-Serve” leaders deliver exceptional results by serving others and acting in the best interests of their organizations.
How the CEO of Popeyes applied the principles of servant leadership to turn their franchise around.
- Cheryl Bachelder joined the ailing Popeyes Louisiana Kitchen fried-chicken franchise as CEO in 2007 and embraced “servant leadership.”
- The company’s purpose is to “inspire servant leaders to achieve superior results.”
- Its leadership principles call for “passion, listening, planning, coaching, accountability and humility.”
- Popeyes leaders prioritize serving its franchisees.
- Dare-to-serve leaders encourage their staff members to share information, take the initiative, produce high-quality work and support each other.
- These leaders define achievable high-performance goals as “daring destinations.”
How you can use the principles of servant leadership as a leader.
- Reach your daring destinations by tackling real problems, committing resources and measuring results.
- Strong leaders drive engagement by helping employees find purpose in their work.
- Dare-to-serve values “human dignity, personal responsibility and humility.”
6 Servant Leadership For Business Guidelines Popeyes Leaders Used To Improve Their Organization.
- “We are passionate about what we do” – When the corporate team proposed a restaurant redesign to franchise owners, their response to the new look was overwhelmingly negative. Although disappointed, the leadership team respected the franchisees’ passionate response and accepted their input. Two years later, the franchisees’ response to a retooled design was unanimously upbeat.
- “We listen carefully and learn continuously” – The company’s leaders and franchise owners bumped heads over a supply-chain issue. Feedback from the franchisees increased the leaders’ understanding of some of the logistical issues affecting their restaurants. The franchise owners turned out to be open to different options and everyone worked together to an equitable solution.
- “We are fact-based and planful” – If leaders lack facts, their emotions will steer decision-making, often in the wrong direction. When a franchise owner complained about a costly promotion, the corporate office generated data showing the campaign increased profits.
- “We coach and develop our people” – This requires supportive HR-driven processes such as job reviews, team-member development plans, one-on-one coaching and leadership training programs.
- “We are personally accountable” – The organization‘s leaders expect franchise owners to live up to their promises without placing blame or shifting responsibility. However, the leaders had to model the same accountability, especially with their franchisees.
- “We value humility” – Dare-to-serve leaders place the needs of the organization ahead of their own wishes.
- Dare to Serve. How to Drive Superior Results by Serving Others. Cheryl Bachelder. Berrett-Koehler, 2015. Pages: 182.
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